SaaS — by Pixhelm
Helpdash
Customer support that scales with your tenants — one workspace, many customer brands.
Run support for many brands from a single triage view: white-labeled, with strict per-tenant data isolation.
Client
Pixhelm — own product
Year
2026 — live
Services
Product Design · SaaS Engineering · Multi-tenancy
Status
Live — helpdash.io · Multi-tenant, white-label
The Story
Helpdash unifies email, a web widget, live chat, a help center and an API into a single triage view, so teams stop juggling a separate helpdesk instance per client. Live chat runs over WebSockets with typing indicators and file uploads; the knowledge base is multi-locale with version history.
It is priced per workspace rather than per seat, so support teams, multi-brand agencies, MSPs and resellers can add agents without per-head cost. No-code automation handles routing and escalations; CSAT surveys and SLA breach alerts keep the promises visible. Custom domains, logos, palettes and sending addresses are per workspace.
Multi-tenantHelpdeskLive chatWhite-label
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