Helpdash
Customer support that scales with your tenants — one workspace, many customer brands.
Run support for many brands from a single triage view: white-labeled, with strict per-tenant data isolation.
- 01
The challenge
An agency supporting several brands ends up running a separate helpdesk for each: separate logins, separate inboxes, and a per-seat bill that grows every time somebody joins.
- 02
What we did
One workspace holds many customer brands. Email, a web widget, live chat, a help center and an API land in a single triage view, with strict per-tenant data isolation underneath and custom domains, logos, palettes and sending addresses on top. Pricing is per workspace rather than per seat, so adding an agent costs nothing.
- 03
The outcome
Live at helpdash.io. Live chat runs over WebSockets with typing indicators and file uploads, the knowledge base is multi-locale with version history, and no-code automation handles routing and escalation while CSAT surveys and SLA breach alerts keep the promises visible.
Helpdash unifies email, a web widget, live chat, a help center and an API into a single triage view, so teams stop juggling a separate helpdesk instance per client. Live chat runs over WebSockets with typing indicators and file uploads; the knowledge base is multi-locale with version history.
It is priced per workspace rather than per seat, so support teams, multi-brand agencies, MSPs and resellers can add agents without per-head cost. No-code automation handles routing and escalations; CSAT surveys and SLA breach alerts keep the promises visible. Custom domains, logos, palettes and sending addresses are per workspace.
